Spinbit runs on a single account that covers both the casino and any promotional credit, so your balance may show two separate figures. Players often assume the welcome offer applies automatically, but it needs to be activated from the offers area before you deposit.
Deposits and withdrawals
How do I make my first deposit at Spinbit?
Log in to your account and open the cashier section. Choose a payment method from the list and enter the amount you want to add. Follow the on-screen steps to confirm the payment. Check that the amount you see in the cashier matches what you intended before you confirm.
Which payment methods can I use for deposits and withdrawals?
The cashier shows the methods available to players in New Zealand. Each method has its own minimum and maximum, displayed next to the name. Some methods work for deposits only, while others support both directions. Pick a method that lists both deposit and withdrawal if you want to use the same one later.
How long does a withdrawal take to reach my account?
Withdrawal speed depends on the method you choose and on any checks the account needs first. The cashier shows an estimated timeframe for each method before you confirm. Once the request is approved, the funds leave the casino and the rest depends on your provider. Submit your withdrawal only after any bonus play is complete to avoid delays.
What do I do if my deposit does not appear in my balance?
Wait a few minutes and refresh your balance. If the amount is still missing, open your transaction history in the cashier and note the reference number. Contact support with that reference and the time of the deposit. Do not send a second deposit until support confirms what happened to the first one.
Are there fees for deposits or withdrawals?
Spinbit does not add its own fee to cashier transactions. Your payment provider may charge its own fee, especially for card or bank transfers. The cashier shows any fee before you confirm a transaction. Check the amount that leaves your provider account against the amount credited at the casino.
Can I withdraw my welcome bonus winnings?
Yes, once you meet the playthrough requirement attached to the offer. The bonus balance is separate from your cash balance, and only cash can be withdrawn. Complete the required play first, then request a withdrawal from the cashier. Any remaining bonus credit is removed when you withdraw before completing the requirement.
What is the minimum withdrawal amount?
Each withdrawal method has its own minimum, shown in the cashier when you select it. If your balance is below that minimum, the request cannot be submitted. You can either keep playing or wait until your balance reaches the threshold. The minimum is listed next to the method, so check it before you plan a withdrawal.
Welcome offer
How do I claim the Spinbit Casino welcome offer?
Open the offers section before you make your first deposit. Select the welcome offer and activate it on your account. Then go to the cashier and deposit as usual. Check that the bonus credit appears in your balance after the deposit is confirmed.
What are the conditions attached to the welcome offer?
The offer comes with a playthrough requirement, a list of eligible games and a time limit. The playthrough means you must wager the bonus a set number of times before winnings become withdrawable. Eligible games contribute differently, so check which ones count fully. The time limit starts when the bonus is credited.
Can I use the welcome offer if I already have an account?
The welcome offer is for new players making their first deposit. If you already have an account with a deposit history, the offer will not be available to you. Existing players can look at the promotions section for other offers. Creating a second account to claim it again breaks the rules.
What happens if I withdraw before meeting the playthrough?
Withdrawing early removes the bonus credit and any winnings earned from it. Your own cash balance remains yours to withdraw. The casino applies this rule automatically when you submit the request. Finish the required play first if you want to keep the bonus winnings.
Do I need a bonus code for the welcome offer?
No code is needed for the standard welcome offer. You activate it from the offers section before your first deposit. Some seasonal promotions may ask for a code, and the promotion page will say so. If a code is required, enter it exactly as shown before you confirm the deposit.
Can I combine the welcome offer with other promotions?
Only one active bonus is allowed at a time in most cases. The welcome offer usually cannot be combined with free spins or reload offers. Check the offers section to see which promotions are marked as exclusive. Activating a second bonus while the first is active may cancel the first one.
Your account
How do I complete the spinbit login?
Go to the Spinbit site and enter your username and password. If you have enabled two-factor authentication, enter the code from your chosen method. Use a private browser window on shared devices to keep your session secure. If the login fails, reset your password rather than trying repeatedly.
What do I do if I forget my password?
Select the forgotten password link on the login screen. Enter the email address linked to your account. Follow the instructions in the message that arrives. If no message appears, check your spam folder before trying again.
Why is my account verification taking so long?
Verification involves checking your identity documents and proof of address. Clear, well-lit photos of the full document speed up the review. A mismatch between the name on your account and the document is the most common cause of delay. Submit the documents once and wait for the confirmation before sending more.
Can I change my personal details after registering?
Some details, such as your email address, can be updated in the account settings. Your name and date of birth usually require support assistance because they are tied to verification. Changing them after verification may trigger a new check. Contact support before making changes if you have a pending withdrawal.
How do I close my account?
Contact support and ask for the account to be closed. Withdraw any remaining cash balance first, because closing may make it harder to access. If you want to take a break instead, ask about a temporary suspension. Keep a record of your request in case you need to follow up.
How do I set up two-factor authentication on my account?
Open the security settings in your account area. Choose the two-factor method you prefer and follow the prompts to link it. Store any backup codes in a safe place away from your device. Test the setup by logging out and back in to www.spinbit1.co.nz before you rely on it.
Responsible play
How do I set a deposit limit on my account?
Open the responsible play section from your account settings. Choose a deposit limit and confirm it. The limit applies going forward and cannot be raised immediately. Set it before your next deposit so you are not caught by the cooling-off period.
What is a self-exclusion and how does it work?
Self-exclusion blocks you from accessing your account for a period you choose. During that time you cannot deposit or play. It is intended for players who need a firm break, not a short pause. Contact support if you want to discuss the options before confirming.
Can I take a break from playing without closing my account?
Yes, a time-out suspends your account for a set period. Your balance and account details remain in place. You cannot log in or deposit during the time-out. Choose a period that gives you enough distance from play.
What should I do if I feel I am playing too much?
Set a deposit limit or a time-out straight away. Review your transaction history to see your actual spending. Talk to someone you trust about what you are noticing. If gambling is affecting your finances or relationships, seek support from a gambling help service in New Zealand.
Can I set limits on how long I play?
Session reminders are available and can alert you after a set time. You can also use your phone’s screen time tools to track your play. A time-out is stronger than a reminder if you need a real break. Decide on your limit before you start playing, not during a session.
Are there tools to block gambling sites on my device?
Yes, several blocking tools let you restrict access to gambling sites. Install one on the devices you use for casino spinbit sessions. Choose a blocking period you cannot easily undo. Combine it with a self-exclusion if you want a stronger barrier.